Returns & refunds

1. Eligibility

Items purchased on UIUBookNest may be returned within seven (7) calendar days of receipt — counted from the date you pick the order up at the UIU Campus Store, or the date the Pathao / RedX rider hands it over. Returns are accepted with the original invoice, in unused condition and in their original packaging.

2. Items not eligible for return

• · Marked or written-on textbooks — including highlights, annotations, or torn corners.
• · Stationery and exam-supply consumables that have been opened (e.g., OMR sheet packs, pen packs).
• · Personalised UIU Merchandise such as custom-name lanyards.
• · Any item without the original invoice or with the invoice materially altered.

3. How to start a return

1. Email support@uiubooknest.bd within 7 days of receipt with your order number and a short reason for the return.
2. Bring the item and the invoice to the UIU Campus Store (Block A, Ground Floor) during operating hours — Sunday to Thursday, 9:00 AM to 6:30 PM.
3. Choose refund (back to your original bKash, Nagad, or cash payment) or exchange for an in-stock SKU of equal value.

4. Refund timing

Cash refunds are processed at the campus counter on the spot. bKash and Nagad refunds are reversed within 3 business days of approval and you will receive a confirmation SMS from the originating MFS provider.

5. Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of receipt. We will arrange a free pickup via Pathao / RedX and either replace the item from stock or issue a full refund — at your choice — within 5 business days.

6. Your statutory rights

Nothing in this policy limits any right granted to you under the Bangladesh Consumer Rights Protection Act 2009 or the Bangladesh Digital Commerce Operations Guidelines 2021 (DCOG-2021). Where a stronger statutory right applies, the statutory right prevails.